Measuring the fourth industrial revolution through the Industry 4.0 lens: The relevance of resources, capabilities and the value chain

The present study presents an Industry 4.0 measurement model that is applied to a sample of Portuguese companies from several economic sectors beyond manufacturing. An scale developed through three-step methodology relies on mixed-methods approach. Five constructs are identified literature, together with respective indicators: IT strategy and cybersecurity, enablers, smart factory, value proposition customer experience. These subsequently deepened in qualitative where second order dimensions the extended validated. quantitative study, conclusions which suggest some realignment initial constructs. Finally, maturity index derived. measured firms' ability deploy capabilities resources impact chain.